Refund Policy

This policy covers plans you buy on Speakray, a product of Miniant Labs Limited, registered at 5th Floor, 218/3 Begum Rokeya Sharani, West Kafrul, Mirpur, Dhaka-1207, Bangladesh. It sits alongside our delivery policy, and nothing in it limits any right you have under the law of Bangladesh.

We refund the full amount if you paid but did not receive your plan and we could not fix it, or if you were charged twice for one purchase or charged for a payment that failed.

We also refund the full amount if a fault on our side stops you using what you bought and we could not fix it, or if you ask within 7 days of buying and have not yet used it.

Because what we sell is digital and delivered at once, we cannot take it back once it has been used. So we do not refund a plan that has been used, a request made more than 7 days after buying for a reason other than a fault or a payment error, or anything given free or as part of a promotion. We also do not refund purchases on an account closed for breaking our terms.

Each plan is paid for one period at a time and does not renew automatically. When a period ends, you choose whether to buy another; we never charge you again without you paying yourself.

Write to hi@speakray.com with the transaction reference, the date and amount, the account you used, and the reason. We reply within 72 hours and tell you whether the refund is approved.

An approved refund goes back to the same card, account or wallet you paid with; we cannot pay it to a different one or in cash. It reaches you within 7 to 10 working days of approval.

When this policy changes, the date at the top of this page changes with it. A change never affects a purchase already made.

Questions about refunds can go to hi@speakray.com.